You may also contact technical support by phone: 1-(772)-283-6540 M - F 8:30 am - 5:00 pm EST
Please specify the instrument you are calling about.
The Awareness Technical Support Ticketing System is simple to use and provides a unique tracking number (ticket number) for each service request. The Technical Support Ticketing System will automatically generate a technical service ticket number that is directly linked to your request and instrument specific issue.
The Technical Support Ticket System will provide you an efficient way to track all your service support requests to Awareness Technology, directly communicate with Awareness Technical Support staff, enhance your interaction, and allows you to monitor the progress of your support request in real-time.
Receiving Tech Support is easy, click on the instrument logos at the top of the page to send an email to the Tech Support Team for that instrument or for more comprehensive service contact Tech Support by registering and signing in through the portal above.